Payment methods and conditions

To proceed with the payment in, you just have to follow all the steps indicated during the purchase process. To facilitate your purchases, we offer you several forms of payment:

  •     Bank transfer or deposit account
  •     Debit or credit card (Banco Santander)
  •     Stripe payment gateway
  •     Bizum

Bank transfer or deposit account

Qlabproducts offers the possibility to pay for the order through a deposit.

The bank details will be displayed during the purchase process

It is important to indicate the order number as a concept of the deposit or transfer to be able to locate the payment as soon as possible. The payment is made effective in a period that ranges between 24h and 72h, time in which the shipment will be delayed until we can check the validity of the payment.

However, if we receive proof of payment from the bank, we can speed up the process.

No commission is applied to this form of payment.

Credit or debit card

No commission is applied to this form of payment.

The payment is effective immediately and the order is processed as soon as possible.

Qlabproducts has a secure payment gateway that prevents fraudulent use of credit or debit cards. All the data collected during the payment process are encrypted and verified with the bank.

  •     Communications security is guaranteed by means of the SSL certificate.
  •     We comply with PCI / DSS regulations in the handling of transactions and anti-intrusive tests.
  •     We process 3D secure transactions and other anti-fraud security systems.

Applicable warranties

All the products offered are original products of the brand, with a factory warranty certificate and in principle without any defect. All have a 2-year factory warranty (in the case of non-food products), which starts operating from the moment of delivery. In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, in the legally established terms. The guarantee will lose its value if any of the data on it or on the proof of purchase is modified, altered or replaced. The warranties do not include deficiencies caused by negligence, blows, use or improper handling, or materials subject to wear and tear due to normal use.

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the corresponding Courts and Tribunals according to the user's address. Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and defense legislation of consumers and users, and to the extrajudicial conflict resolution procedures that are established by means of codes of conduct or other instruments of self-regulation.

Any natural person with a minimum age of 18 years who creates a customer account, under the commitment that all the information related to their identification and other data necessary for the realization and processing of the order are true, complete and updated. For all purposes, the provider considers that a collective person is identified and individualized by the connection between his / her company name, the registered office and the identification number of the collective person indicated at the time of creation of said customer account.